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Help Centre

Frequently Asked Questions

Everything you need to know about our programmes, facilities, and policies.

Getting Started

We accept babies from 6 months old into our Amphibies Self-Rescue programme. At this age, they are highly receptive to learning breath control and the independent back-float survival technique.

No. Unlike many other swim schools, our professional instructors take the children in the water from day one. Parents can watch comfortably from the poolside viewing area. This helps the child bond with the instructor and focus better.

A well-fitting swimming costume, a small towel, and goggles (optional for first lesson). For babies in the Amphibies programme, a swim nappy is required. Discuss any individual health or feeding concerns with your healthcare professional and instructor.

Programmes & Levels

The Amphibies method focuses on rolling and back-floating skills in one-on-one lessons for babies aged 6–24 months. Progress varies. Lessons do not make any child drown-proof or guarantee survival, and never replace active adult supervision or secure pool barriers.

Yes. Kiddies Aqua founder Lizette Botha has been the exclusive partner for the whole of Africa through Amphibies Babies Africa since 2014, holding the sole rights to deliver and train the Amphibies baby self-rescue method across the continent.

In our Learn-to-Swim classes (ages 2–12), we maintain a strict 1:3 ratio — a maximum of 3 children per instructor. Amphibies baby lessons and KA-CARE special needs lessons are 1-on-1.

Our enrolment terms specify 20 minutes for Learn-to-Swim and 5–15 minutes for Baby Floating, depending on the baby's progress. For other programmes, confirm lesson duration and frequency with your branch before enrolling. Regular attendance supports steady practice and water confidence.

Not sure which level is right for your child? Take our 2-minute Level Finder quiz

Booking & Pricing

Prices vary by branch and programme. Your first lesson is always free with no obligation. After the free lesson, our enrolment coordinator will walk you through the current pricing at your chosen branch.

Enrolment is month-to-month. Our national terms require one calendar month's written notice by email or WhatsApp to your branch. Fees remain payable for the full notice month and the swimmer may continue attending during that month. There are no joining or administration fees; the terms explain conditional holding fees and overdue interest.

Ready to experience KASA at no cost? Book your first lesson free — no commitment required

Facilities & Policies

Yes, all our indoor facilities are heated to a comfortable 32°C. This ensures children are warm and relaxed, allowing lessons to continue year-round through winter.

Our national terms do not provide compensation, credit or make-up lessons for personal absences, public holidays or school holidays; fees remain payable. They also state that weather cancellations do not qualify for make-up lessons. Read the enrolment terms before booking and ask your branch if you need clarification.

For the full lesson, fee and cancellation policies, read our national enrolment terms.

Still have questions?

Our team is happy to help. Contact head office or find your nearest branch.

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